sign insign up

Frequently Asked Questions

What should I do if I have forgotten my password?

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at [email protected]

Are the games fair?

At Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

Is all my information secure on Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through LivenChat or send an email to [email protected] They work 24/7 and will sort everything out as fast as possible.

Immerse yourself in the world of fun and pleasure!

A beautiful adventure awaits you every day at VooDoo! Explore our fascinating games to fill your pockets with winnings! Every slot in our lobby will take your breath away with incredible artwork and plots! We work with the top providers in the industry to deliver the top-notch gaming experience that our players deserve! Apart from the games᾿ variety and selection, we offer secure and fast payment methods, reliable 24/7 support, unchallenged transparency, and a system of generous offers to our players that make our casino one of a kind!

For all our new players, VooDoo offers a generous Welcome promotion package with a total value of 1000 EUR and 250 free spins! More exciting offers, tournaments, and lotteries await our loyal players, so you will never be bored!

We support a safe gaming environment and promote responsible gaming principles among our players, so you can always reach out to us if you have questions or feel like you need to set limits to your game! You can play any game in our lobby for free to try it before making a deposit! Play, win, and enjoy the game with Voodoo! Join now and show us your best lucky moves today!

We use cookies to improve your experience. By using our website you are accepting our Cookie Policy.